Refund policy

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and return in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-refundable.

To complete your return, we require a receipt or proof of purchase.

REFUNDS/REPLACEMENT

Due to the small batch processes of handmade pottery, we aren’t able to facilitate replacement products under any circumstance. We apologise for any inconvenience this may cause. We always do our best to showcase work with a description that matches the product but if you feel unsatisfied with any product a full refund can be made upon return of your item.

If an item breaks upon delivery we are not liable to replace this item. Natasha Swan Ceramics works hard to create beautiful handmade pieces that will last a life time if they’re taken care of, but most postal companies don’t insure what we post. Due to this we pack pieces as best we can but once pottery has left the studio isn’t is no longer in our caring hands.

If an item breaks due to postage we will issue you a refund if we are informed within 48 hours of receiving your post. We are truly sorry we can’t can’t post a replacement but being a small company it’s not always possible due to limited edition series, small batch work and one off pieces- we won’t always have a replacement in stock and our making cycle is tightly structured not allowing for a one off designs.

If you have any questions or an unforeseen circumstance please feel free to get in touch via email at ‘hello@natashaswanceramics.com’

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: Natasha Swan Ceramics, 2 Willowvale Drive, Islandmagee, LARNE, BT40 3SF, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.